Please allow 7 – 9 business days for processing and shipping.
No. We are unable to ship products to P.O. Boxes. Please provide a complete street address for delivery.
No. We can only process orders within the United States.
Yes however orders shipped to Alaska and Hawaii incur an increased shipping charge. Please read “How Are Shipping Rates Calculated?” below.
Standard Shipping is by Federal Express or USPS at the discretion of Designs for Health. All products are shipped directly from a Designs for Health warehouse and Designs for Health will be on the shipping label.
Standard ground shipping is $10 for orders under $50, $5 for orders between $50 and $150, and free for orders $150 and over. A $5 handling charge applies for all heat-sensitive products for orders under $150.
Expedited shipping is calculated based on the total weight of your order and the distance as calculated by our shopping cart. All shipping charges are based on current FedEx rates.
Standard shipping rates do not apply to orders in Hawaii and Alaska. Expedited shipping rates to Hawaii and Alaska are calculated based on current FedEx rates, plus any applicable heat-sensitive handling fees.
Pure Body Systems sells certain items that are sensitive to higher temperatures/higher humidity levels and may require shipping in a cool environment depending on your location and time of year. For example, we recommend probiotics ship year-round in a cool environment. All PaleoBar™ and softgels should ship cold from May 1st through September. We recognize that in most cases you can logically make that decision on your own, but recommend that if the temperature is above 80 degrees, regardless of US location, you may ask to ship these items in a cool environment with cooler bag and cold packs. These items are subject to special shipping procedures due to their sensitive nature. We have these procedures to ensure our customers continue to receive products in good condition. Pure Body Systems recommends that Heat Sensitive Products ship out in a cooler bag and be received by customers within 72 hours of order fulfillment. Any products damaged in transit may be returned provided Pure Body Systems is notified within 24 hours of the time and date that the customer received their order.
Heat Sensitive products ordered after 4:00 PM EST Thursday or before 4:00 PM EST on Friday will be shipped out Monday. Customers may elect to have their order ship in its entirety on Monday or choose to split their order and have only their heat sensitive products ship on Monday. If the customer elects to split their order Pure Body Systems’ regular shipping policies will apply with the exception that the value of the combined orders will determine the shipping charge on the "regular" order.
Pure Body Systems reserves the right to automatically add chargeable cooler bag(s) to any heat sensitive order, at their discretion, unless customer account is noted otherwise. If a customer chooses not to have Heat Sensitive Products shipped in a cooler bag the customer must take responsibility for these items and agree that we will not accept a return of the heat sensitive item(s) and a "Refused Cooler Bag" note will be entered on the order.
Pure Body Systems' Heat Sensitive Policy recommends shipping coated PaleoBars with ice packs if the temperature is above 80 degrees. However, with nationwide temperatures and heat waves from 90 to well over 100 degrees, Pure Body Systems recommends not shipping our PaleoBars or Brain Power Sours from shipping point to shipping destination if the temperature are forecasted to be above 90 degrees in any location unless you will receive the shipment within 1 business day. Pure Body Systems can hold your order until temperatures decrease below 90 degrees in any location; or you may select to pay for overnight shipping at your cost to receive your Paleobars/Brain Power Sours. If you choose to ship your order ground and it takes 2 or more days to reach you, Pure Body Systems cannot accept responsibility if the Paleobars/Brain Power Sours become melted or soft. A remedy in the past for this action has always been to put the product in a room temperature environment and the bars/sours should return to its normal state of consistency.
For any questions regarding our Heat Sensitive Policy, please contact Customer Service: firstname.lastname@example.org.